Terms & Conditions

Effective date: 16 October 2026. Published: 8 October 2026.

This version is published in advance. Before 16 October 2026, please refer to the previous platform terms or, for SquadraOne, the previous SquadraOne terms.

1. Provider, scope and acceptance

Squadra is operated by Eric Leibenguth, entrepreneur individuel (EI), trading as Squadra. Contact: contact@squadra.ai. Address and registration details are provided in the Legal Notice. References to “Squadra”, “we” and “us” in these terms mean this operator.

These terms govern the Squadra agent-building platform, its APIs and related services, including the existing SquadraOne service. “Customer” means the professional individual or organization subscribing to the service. A person accepting for an organization must have authority to bind it. Organization members and people interacting with its agents are “Users”. “Customer Data” includes configuration, knowledge bases, conversations, files, instructions and data processed through connected tools. “Outputs” means content or results generated by agents.

The service is offered exclusively for professional purposes, including to freelancers and sole traders. By subscribing, the Customer confirms that it acts within its business or professional activity. The service is not offered for personal or consumer use. Nothing in these terms excludes rights that cannot lawfully be excluded.

The agreement consists of these terms, the accepted plan or order, and the Data Processing Addendum where applicable. Individually agreed written terms prevail for their subject matter; the DPA prevails for processor obligations. Section 9 preserves the specific SquadraOne rules and takes precedence over the general platform provisions where it states a different rule. The Privacy Policy, Cookie Policy and provider list explain related data practices. Acceptance is recorded through the subscription or other acceptance process.

2. What the platform does

Squadra provides tools to create, configure, test, deploy and monitor AI agents. Depending on the plan and configuration, agents can use knowledge bases, receive files and conversations, call external APIs, access connected tools and take actions such as sending messages, publishing content or reading and modifying data. Customers can deploy agents for third-party users.

Each Squadra organization corresponds to a website, service, platform or application in which the Customer uses the service. One Squadra organization must not host applications for multiple businesses or associations. The exception is where end users interact with agents directly inside the Squadra platform: those end users may represent different businesses within the same organization, as in SquadraOne. This exception does not permit hosting separate applications for multiple client businesses in one organization.

Customers distributing their own agents must provide end users with their own terms and conditions that comply with these terms and Squadra's applicable policies, and ensure that end users agree to the applicable use requirements. The end user's contract is with that Customer. The Customer remains responsible for breaches of these terms or applicable law by its deployment; Squadra is not a party to, or responsible for, the Customer's end-user contract.

The Customer chooses its organization owners and administrators. They control agent instructions, tools, permissions, deployment and approval requirements. An action does not necessarily require a separate confirmation from an end user. Whether confirmation is required depends on the agent and workflow configured by the organization administrator. Customers must test their configurations, apply appropriate permissions and supervision, and inform Users about the capabilities and consequences of interacting with their agents.

We maintain the service, provide support and may update its features. Unless separately agreed, we do not guarantee particular support response times, delivery of requested features or an uninterrupted service. Maintenance, security incidents and failures of external providers may affect availability. Material reductions to paid functionality will be communicated in advance where reasonably possible, with any rights required by law or the applicable agreement.

Your subscription may include an amount of support specified in the accepted plan or agreement. Any request exceeding your support allocation will be subject to an additional quote. Support includes occasional support requests through available communication channels; assistance with configuration of agents, functions, tests and prompts; bug resolution; and consideration of feature requests. A bug is product behavior that deviates from the functionality specified and expected by Squadra, subject to the warranties and limitations below. Feature requests may be subject to a paid consulting engagement.

3. Accounts, permissions and connected services

Users must provide accurate account information, protect their credentials and notify us promptly of suspected compromise. Individual login credentials must not be shared. Customers are responsible for managing membership and access to their organizations and for activity they authorize.

Customers must provide the documentation, information, assistance and authorized access needed for agreed services, and warrant that the materials supplied are complete, accurate and up to date and that they have the necessary rights to provide them. To the extent permitted by law, Squadra is not liable for loss or damage caused by incomplete or inaccurate information supplied by the Customer. Access to connected services must use appropriate authorized connection mechanisms.

Connecting an external tool authorizes the service to exercise the permissions granted, as directed through agent configuration and use. Those permissions may include reading, creating, changing or deleting content. The connecting user must have the necessary rights. Connections can be revoked through the relevant tool or available service controls; doing so may limit functionality and does not undo completed actions.

Organization owners and administrators can access stored organization data, including conversations and files, for support and administration. Knowledge bases belong to the organization and are not private to an individual end user. API keys are stored as secrets, are not displayed after being set, and are inserted into requests by the server. Organization owners and administrators cannot retrieve end users’ connection tokens or use end users’ connected tools merely by holding an administrative role. Agents may use a connection within its granted permissions and configured workflow.

The service operator has administrative access to the infrastructure and may access Customer Data where necessary for support, maintenance, troubleshooting, security or legal compliance. This is separate from permissions available through organization roles. Customer content from customer-managed platform organizations is not used for our own product improvement or model training. SquadraOne has the specific functionality, prompt and workflow improvement permission in section 9; this does not authorize model training.

Third-party services are governed by their own terms. Their availability, permissions, prices and features can change. Customers remain responsible for permissions and lawful use of tools and providers they select or connect. Our responsibilities for providers we engage to process Customer Data are addressed in the DPA.

4. AI outputs and responsibility

AI outputs can be incorrect, incomplete, misleading or unsuitable, and may resemble outputs produced for others. Agents may misunderstand instructions or take unintended actions. Customers must review and validate results and choose safeguards proportionate to the consequences of each use case, particularly before publication, communication or consequential decisions.

The service does not provide regulated legal, financial, medical or other professional advice. Customers remain responsible for the decisions, publications and actions they authorize, without excluding our own responsibilities under the agreement or applicable law. Do not use agents as the sole basis for decisions with legal or similarly significant effects on individuals without the safeguards and legal basis required for that use.

5. Acceptable use

Customers and Users must comply with applicable law, third-party rights and the terms of connected services. Customers must have the rights and lawful basis needed to submit and process Customer Data, provide appropriate notices to Users and other affected people, and obtain consent where required.

The service must not be used for unlawful activity, infringement, deception, harassment, spam, unauthorized access, distribution of malicious code or circumvention of security and usage limits. Do not upload sensitive or regulated data unless its processing is lawful and the service configuration and contractual safeguards are appropriate. Do not distribute non-public software or documentation belonging to Squadra, reverse engineer or extract source code except where applicable law permits it, or resell access to the platform itself without our written agreement. Deploying your own platform agents for your customers or Users is permitted within your plan and the organization and end-user-contract rules in section 2; this does not grant SquadraOne users a right to resell or provide SquadraOne to third parties (section 9).

This section contains the acceptable-use rules; there is no separate, unidentified Acceptable Use Policy incorporated by reference.

6. Plans, payment and cancellation

Free and paid plans are available. The accepted plan or checkout identifies the price, billing period, included usage, any credits or additional charges, and applicable taxes. Paid subscriptions renew on the disclosed billing cycle until cancelled. Payments are processed by Stripe. By subscribing, the Customer authorizes charges according to the accepted plan.

For credit-based plans, the selected plan specifies the monthly credit allocation. Credits are consumed through usage and expire at the end of the applicable monthly period, unless the plan expressly states otherwise. Unused credits do not roll over unless expressly stated. Credit-dependent service stops when the available credits are exhausted or expire, until credits become available under the plan or an additional purchase. Add-on credits follow the validity period disclosed at purchase. These rules apply to both the platform and SquadraOne.

Platform Customers may instead select an available bring-your-own-key (BYOK) plan and supply their own AI-provider API key. The platform credit limit does not apply to usage covered by that BYOK plan; other usage quotas still apply and are displayed in the administration console. Customers are responsible for their provider account, applicable provider charges and limits. BYOK is not a promise of unlimited usage.

If fees are overdue or payment fails, we may suspend all or part of the service, including paid functionality, until payment is resolved. Fees are exclusive of applicable taxes unless the accepted plan states otherwise. Payment timing follows the accepted subscription or order; if invoiced under the previous platform monthly-invoice arrangement rather than checkout payment, invoices remain payable within 30 days, including any applicable adjustment for additional usage in the following invoice.

Customers may cancel renewal at any time through the available subscription controls or by contacting us. Unless the accepted plan states otherwise, cancellation takes effect at the end of the current paid period. Fees already paid are non-refundable for a change of mind, except where required by law or expressly agreed. Fees owed through the effective termination date remain payable. Refunds for a platform warranty breach are addressed in section 11.

Changes to recurring prices will be notified at least 30 days before taking effect and will apply no earlier than the next renewal. Customers may cancel renewal before the change applies. Separately agreed fixed-price commitments remain applicable.

7. Ownership and confidentiality

Customers retain ownership of Customer Data and associated intellectual property rights. For the subscription term, the Customer grants Squadra a limited, worldwide, non-exclusive, royalty-free, fully paid and non-transferable licence (except to authorized subcontractors or providers) to use Customer Data solely to provide the service, including necessary support, maintenance and security. During the subscription term, the Customer may request an export of Customer Personal Data in an industry-standard format supported by the service. SquadraOne's additional content and output licence is set out in section 9. We do not sell Customer Data or use customer content for model training.

Squadra and its licensors retain all rights in the service and related intellectual property, including software, source code, designs, methodologies, algorithms, documentation, APIs, usage data, data sources created by Squadra, websites and deliverables provided to the Customer. This does not transfer ownership of Customer Data or SquadraOne User Content and Outputs to Squadra. Access to the service does not transfer Squadra's rights; the Customer receives only the rights expressly granted under the agreement. The Customer grants us a worldwide, non-exclusive, perpetual, irrevocable, royalty-free licence to use, distribute, disclose and incorporate feedback, suggestions, enhancement requests, recommendations and corrections into our services. This feedback licence does not override confidentiality or applicable data-protection obligations. We may collect and analyze usage data for security, analytics, service improvement and product development, but disclose it only in an aggregated or anonymized form that does not identify the Customer or its Users.

Each party must protect the other’s non-public business, technical and personal information with reasonable care, use it only for the agreement, and disclose it only where necessary to authorized recipients subject to appropriate confidentiality obligations or where required by law. Each party is responsible for compliance by its personnel and representatives. Unless legally prohibited, a party required to disclose confidential information must notify the other party and reasonably cooperate to limit disclosure. For the platform, contractual confidentiality obligations apply during the agreement and for one year after termination, without shortening statutory duties or the DPA's confidentiality obligations. The continuing SquadraOne confidentiality rule is in section 9. The obligations do not cover information lawfully public, independently developed, lawfully obtained without confidentiality restrictions or disclosed with the other party's written consent.

8. Data protection and retention

The Customer determines the purposes of processing personal data in its organization; Squadra processes that data on its behalf under the DPA. Where the Customer is itself a processor, it must have authority to engage Squadra as a further processor. Squadra acts as controller for its own account administration, billing, support and security processing as explained in the Privacy Policy. The roles depend on the actual processing, not merely an account label.

Conversation and file retention is configured by the organization owner and defaults to 12 months. Organization knowledge bases and configuration remain subject to their management and the organization’s lifecycle. Closing an individual User account does not necessarily remove data the Customer must retain in its organization. Requests concerning that data should be addressed to the organization, with our assistance where appropriate.

Deleting an organization deletes its data from active service storage as part of the deletion operation; there is no 90-day waiting period. Recovery copies and provider-held copies are subject to the separate retention described below. Customers should retrieve needed data before deleting an organization. Data in independently connected tools remains under those tools’ and their users’ control.

Cancelling a subscription and deleting an organization are separate operations. After the platform subscription ends, we do not undertake to keep Customer Data available and the Customer should request any supported export before access ends. Where the DPA applies, return or deletion follows the Customer's instructions and the DPA; this does not create a general 90-day platform retention or storage guarantee. SquadraOne's previous post-termination retention rule is preserved in section 9 for termination of an individual user's service, not deletion of an organization.

Deleted database data can remain in recovery copies until backup rotation removes it. The current SQL configuration retains seven automated backups and seven days of recovery logs; seven backups is not an exact seven-day deletion guarantee. Deleted Cloud Storage files remain recoverable for a further seven days through soft delete. Recovery copies are used for recovery and security, not ordinary service access; if restored, relevant deletion instructions must be reapplied. AI providers have separate retention rules described in the Privacy Policy and provider list.

9. Specific provisions for SquadraOne

SquadraOne is an existing service operated within a dedicated organization on the Squadra platform. It is maintained for existing users; new invitations are closed and it is no longer under active product development. Support and occasional changes may still be provided.

For SquadraOne, we also manage the organization and configure its agents, rather than only supplying the platform to a customer administrator. Those agents use the same permission and action mechanisms as other platform agents. For example, they can read and write in a user's connected Notion workspace within the permissions granted. Important write or modification actions are configured to require the user's approval before execution; reading actions do not require a separate approval. This describes the SquadraOne configuration (for example, important write/POST operations versus read/GET operations), not a platform-wide requirement for all agents.

Users must understand the permissions they grant, review outputs and configure or revoke their connections as appropriate. Our management of the organization does not authorize unrestricted use of a user's connected tools outside the service's purposes and instructions. The Privacy Policy explains support access and the respective data-protection roles.

SquadraOne agents operate through software logic, prompts and triggers. Human access is for service operations, including support, debugging, safety and quality, rather than an outsourced service performing the user's work, unless expressly agreed in writing.

The following specific provisions preserve the previous SquadraOne rules and prevail over corresponding general platform provisions:

Personal use of the subscription: one account is for one natural person. SquadraOne users must not resell, sublicense, white-label or provide SquadraOne to third parties. This restriction does not prevent a platform Customer from deploying its own agents for third parties under its platform plan and the rules in section 2.
Content and Outputs: as between the user and Squadra, the user owns their User Content and Outputs, subject to the licence below. No guarantee is made that generated content is unique, protectable or free of third-party rights.
SquadraOne improvement licence: the user grants a non-exclusive, worldwide, royalty-free licence to host, process, reproduce, modify and display their User Content and Outputs to provide, maintain, secure and debug SquadraOne; improve its functionality, prompts, workflows and user experience; and comply with legal obligations. This preserves permission for those improvements, without claiming that we have already used content for them. It does not authorize model training or reuse of another customer's platform-organization content. Confidentiality and data-protection obligations, including lawful instructions and any authorization or legal basis required for personal-data reuse, still apply.
Confidentiality: the confidentiality obligations survive termination, as in the previous SquadraOne terms.
Post-termination data: after an individual user's SquadraOne service terminates, Customer Data may be retained for up to 90 days, unless deletion is requested sooner where feasible and lawful, or longer retention is required by law. Data may be deleted or anonymized after that period. This is not a promised recovery period and does not delay an organization-deletion operation or shorter configured retention.
Warranties: to the maximum extent permitted by law, SquadraOne, its beta features and Outputs are provided "as is" and "as available", without warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free operation, accurate Outputs or any business outcome. Beta features may be changed, suspended or removed. The platform-specific conformity warranty and exclusive repair/refund remedy in section 11 do not apply to SquadraOne unless separately agreed.
Liability: to the maximum extent permitted by law, SquadraOne's aggregate liability cap remains the fees paid by the user during the 12 months preceding the event giving rise to liability, instead of the platform's three-month cap. Indirect, incidental, special, consequential and punitive losses, including loss of profits, revenue, opportunities, goodwill or data, are excluded to the extent permitted by law. Squadra is not liable for third-party service outages, changes, suspensions or failures, subject to obligations that cannot lawfully be excluded.
Indemnification: the user will indemnify and hold harmless Squadra from third-party claims arising from their content, unlawful or prohibited use, publications or actions based on Outputs, misuse of integrations or unauthorized processing of third-party personal data, including reasonable legal fees and costs.
Jurisdiction and assignment: subject to mandatory law, disputes concerning SquadraOne are subject to the exclusive jurisdiction of the courts of Paris. Users may not assign their agreement without Squadra's consent. Squadra may assign a SquadraOne agreement in connection with a merger, acquisition or sale of assets, subject to applicable law.

The common subscription, price-notice, suspension and termination provisions apply unless the accepted SquadraOne plan or a separately agreed contract states otherwise.

10. Suspension and discontinuation

Platform: upon registration, we may at our sole discretion accept the Customer and provide an account. We reserve the right to suspend or cancel a platform account at any time for any reason, including failure to comply with these terms, subject to applicable law and any separately agreed commitment. We may terminate the platform agreement immediately if, at our sole discretion, the Customer's use violates these terms, business-integrity or compliance standards or the intended purpose of the service, or materially affects our ability to conduct business. This right applies even if the misuse is not expressly prohibited elsewhere in these terms.

SquadraOne: we may suspend or terminate access for breach, non-payment, misuse, security or integrity risk, or to comply with law or requests by authorities, including immediately where appropriate. We may also terminate an individual SquadraOne user's service for convenience with 30 days' notice, by email or in-app notice, subject to any separately agreed commitment and applicable law.

Fees owed through the effective termination date remain payable for both services.

For voluntary closure of the platform or permanent discontinuation of SquadraOne, we will give affected Customers at least 30 days' advance notice by email and stop future subscription renewals for the discontinued service. This closure-notice commitment applies despite the platform account-discretion provision above. Customers should retrieve needed data before access ends using supported export functionality or by contacting support. Refunds follow the non-refund rule in section 6, any express agreement, the platform warranty remedy where applicable and mandatory law. Advance notice of closure does not prevent suspension or termination of an individual account under the applicable provisions above.

11. Platform warranties and liability

The following preserves the general platform warranty and liability arrangement. SquadraOne's specific warranties, liability cap and indemnity are in section 9.

Mutual warranties: each party represents that it has authority to enter the agreement, that the agreement is binding, that no third-party authorization is required for its execution or performance and that entering it does not violate another agreement binding that party.

Platform warranty and remedy: during the subscription term, the platform will operate substantially in line with its documentation and applicable agreed service levels, and the agreement, DPA and policies reflect appropriate safeguards for Customer Data in all material respects. This warranty does not apply if the Customer fails to notify Squadra within 30 days of discovering a breach. For a breach of this warranty, the Customer's sole contractual remedy is for Squadra either to modify the service to align with the documentation or terminate the agreement and refund fees for undelivered services, subject to mandatory law.

Customer warranties: the Customer warrants that it has the rights and consents needed to authorize processing of Customer Data, that this processing does not infringe third-party intellectual property or privacy rights, and that it will comply with the agreement, documentation, law and third-party service terms.

Disclaimer: except for the limited express platform warranty above, the services and documentation are provided "as is". To the extent permitted by law, Squadra disclaims other express or implied warranties, including non-infringement, merchantability, accuracy and fitness for a particular purpose, and does not guarantee that the platform will meet Customer requirements or operate without defects, errors or interruption. Customers must assess whether the security measures meet their needs.

Liability cap: to the fullest extent permitted by law, Squadra's total aggregate liability for the platform is capped at the fees paid by the Customer in the three months before the first event giving rise to liability, unless a separately agreed order or contract expressly provides a higher cap. The 12-month cap applies only to SquadraOne under section 9.

Customer indemnity: the Customer agrees to indemnify and hold harmless Squadra and its personnel and agents against loss, liability and reasonable legal expenses caused or contributed to by the Customer or its personnel or agents through breach of these terms or negligent, fraudulent or criminal acts or omissions.

Consequential loss: to the extent permitted by law, Squadra is not liable for incidental, special or consequential loss, including loss of data, business or business opportunities, goodwill, anticipated savings, profits or revenue.

Force majeure: Squadra is not liable for delays or failures caused by events beyond reasonable control, including provider or network outages, natural disasters, strikes, war, terrorism, civil unrest, epidemics or government action. Affected obligations are suspended for the duration of the event and we will make reasonable efforts to communicate its impact.

Platform unforeseen circumstances: the parties expressly agree that, if a change in circumstances unforeseeable when the platform agreement was formed makes performance excessively burdensome for a party that had not assumed that risk, that party may request renegotiation. During the renegotiation period, neither party is required to continue performing its contractual obligations, subject to obligations that must continue under applicable law. If renegotiation is refused or no agreement is reached within a reasonable period, either party may terminate the platform agreement without penalty. Fees already owed remain payable.

Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory data-protection rights or remedies. Contractual limitations apply only to the extent permitted by applicable law and cannot deprive an essential obligation of its substance.

12. Changes and disputes

We may update these terms and will notify Customers by email, an in-app notice or other appropriate written notice. Continued use after the effective date constitutes acceptance to the extent permitted by law; express agreement will be obtained where required. The specific 30-day recurring-price notice in section 6 remains applicable. Updating a privacy notice is not a substitute for consent where consent is required.

Customers cannot assign their agreement without our written consent, including in a merger or acquisition unless approved by Squadra. SquadraOne's specific operator-assignment provision is in section 9. Neither party is the other's employee or representative or has authority to bind the other. Ownership, warranties, indemnity, liability and other provisions intended to survive termination continue to apply. No delay in enforcing a right waives it. Electronic acceptance/signatures have the effect permitted by law. The agreement and expressly accepted related documents constitute the entire agreement; conflicting customer documents do not amend it without our agreement.

French law governs the agreement, with disputes concerning the platform resolved exclusively in the courts of France, subject to mandatory law. Before starting court proceedings, except urgent interim relief, a party must give written notice describing the dispute and seek resolution in good faith. If unresolved after 30 days or another agreed period, either party may initiate proceedings. SquadraOne's Paris-jurisdiction rule is preserved in section 9. Notices may be in French or English; service and subscription notices may be sent through the email or in-app channels specified above. If a provision is invalid, the remaining provisions continue to apply to the extent legally possible.